Questions groomers and kennels ask.
I use MoeGo, Gingr, Square Appointments, or a paper book. Does this replace it?
It can, but it doesn't have to. CRM Basket's job is the front of the business: the phone, the leads, the reminders, the reviews, and the client list. If your scheduling app is working, keep it and let CRM Basket handle the texting and follow-up around it. If it isn't, our calendars and booking link do the job and you drop one bill.
Can I have separate calendars for grooming, daycare, and boarding?
Yes. Each service gets its own calendar with its own hours, slot length, and staff. A groom books against table time, a daycare eval books a 20-minute slot, and boarding takes a date range. The "Book now" button shows the client only what applies.
How does it handle vaccine records?
The intake form asks for rabies, bordetella, and DHPP dates and lets the owner upload the vet's paperwork. Those dates live on the client's record, and you get a text a couple of weeks before one lapses so you can ask for the update before the appointment, not at the door.
Do I need a new phone number?
You get a local business number that rings your cell and handles texting. Missed-call text-back works on that number. You can also forward your existing number to it, so clients keep calling the number on your window.
I've got a dog on the table all day. How do I keep up with this?
You mostly don't have to. The text-back, the reminders, the review requests, and the rebook texts run on their own. When an owner replies, it shows up in the app like a text message, and you answer between dogs.
What about the slow months?
That's when the rebook texts earn their keep. Your client list is already in the system, so a "shed season is here" text in April or a "holiday boarding is filling up" text in October goes to every client you've seen with one tap.
What happens after the 14-day trial?
You're billed $97/month or $970/year, whichever you chose. Cancel before day 14 and you pay nothing for the suite. With the FETCH code, your first month after the trial is free too. The Launch Kit, if you added it, is charged once at checkout and we start building right away.
How does Tap to Pay work? Do I need a card reader?
No reader. Install the CRM Basket app on your iPhone or Android, enter the amount, and the owner taps their contactless card, Apple Pay, or Google Pay against your phone. Payouts go to your bank; standard processing fees apply. We turn it on during setup.
Can I bring my existing client list?
Yes. Export it from your booking app, a spreadsheet, or your phone contacts and we'll import it during setup, with the dog's name and last visit date so the rebook texts start right away.
