Thinking about leaving Housecall Pro?
Housecall Pro is a strong dispatch tool. CRM Basket is the office around it. Below is what each one costs, what each one does, and who should stay put. Where Housecall Pro is the better tool, it says so.
Prices checked October 2026. Housecall Pro is a trademark of its owner; we are not affiliated.
Housecall Pro’s one-user Basic plan runs about $59–$79 a month. Marketing, QuickBooks and multi-user features sit on Essentials at roughly $149–$189, and the marketing automation package is another add-on on top. CRM Basket is $97 a month for everything, unlimited users.
Housecall Pro is built around dispatch, estimates and invoicing for home-service companies. CRM Basket is built around the phone and the follow-up: missed-call text-back, review requests, quote reminders, a site and a number, in one login.
If you run multiple techs, use flat-rate price books and need recurring service plans, stay. That’s their home turf, not ours.
List prices for a small shop. Both companies change plans; the numbers below are a snapshot from October 2026.
Housecall Pro has raised prices several times and some add-on prices aren’t published. Check housecallpro.com/pricing for today’s number.
No contract. Cancel anytime. Nothing is billed until the trial ends.
What a small home-service shop actually uses week to week, and where each product stands.
| Feature | Housecall Pro | CRM Basket |
|---|---|---|
| Estimates, invoices, online payments | Yes | Yes, with e-signature on quotes and contracts |
| Scheduling and dispatch | Yes — dispatch calendar, GPS on Essentials+ | Yes — appointment and job calendars, no crew dispatch board |
| Missed-call text-back | No (call answering is a separate paid service) | Included — every missed call gets a text within seconds |
| Two-way texting with customers | Yes | Included |
| Automated estimate follow-up | Limited; marketing package adds more | Included — editable text and email sequences |
| Google review requests | Yes on paid tiers | Included — sent automatically after payment |
| Email and postcard campaigns | Marketing add-on | Email and text campaigns included |
| Business phone number and call tracking | Add-on | Included |
| Website | Basic online booking page | Included — full site builder; a built site is in the $497 Launch Kit |
| Users | 1 to 8 by plan, extra fee beyond | Unlimited |
| Flat-rate price book | Yes (Essentials+) | No — line-item quotes only |
| Recurring service plans | Yes (MAX) | Recurring invoices yes; service-plan management no |
| QuickBooks Online sync | Essentials and up | Yes, through the built-in QuickBooks integration |
| Tap to Pay on your phone | Yes | Yes, in the CRM Basket mobile app |
Feature availability for Housecall Pro is based on its public pricing and help pages as of October 2026 and may have changed. If we got something wrong, email Eric@CRMBasket.com and we’ll fix it.
Nobody wins every row, and a comparison page that pretends otherwise isn’t worth your time.
You run several techs, quote from a flat-rate book, or sell maintenance agreements with scheduled visits.
You are the owner plus a helper or two, the phone is your bottleneck, and you’re paying Essentials-tier money for features built for a six-truck shop.
Most people run both for a short overlap. Nothing gets lost and no customer notices.
Housecall Pro exports your customer list as CSV. We import it, with tags, during setup.
Port your line or forward it. Missed-call text-back is live the same day.
Close out open jobs in Housecall Pro while new work starts in CRM Basket, then cancel.
No. It has calendars and job pipelines, which is enough for an owner-operator crew. If you dispatch several techs daily, Housecall Pro is the better fit.
Yes. Export them as a CSV and we load them during setup, free.
Yes. Two-way texting, missed-call text-back and text follow-ups are part of the plan. Heavy senders draw on a monthly usage credit and we tell you before anything is billed on top.
Yes, QuickBooks Online.
A one-time, optional setup where we build your site in CRM Basket, port or set up your number, load your customers and switch on the automations.
No. Monthly or yearly, cancel anytime. 14-day trial, no charge until it ends.
Start the free trial, forward your phone, and watch what happens to the calls you used to miss. If it isn’t better, cancel before day 14 and you’ve paid nothing.
Or read the landscaping page to see the full setup for small home-service and landscaping shops.