Land more locations. Keep every one of them.

No, and it doesn't try to. Your telemetry and cashless provider already tells you what sold and what's low. CRM Basket handles everything around the machines: the location owners, the leads, the agreements, the service and refund tickets, and the follow-up. When your telemetry flags a problem, open a ticket with one tap in the app, or let the QR decal open it for you.

Yes, for the business side: placements, location agreements, service tickets, and the relationship with the venue. Each location has an adult-only venue flag and an age-verification method on its record, so you always know which machines are where. Two things to know: CRM Basket doesn't sell or advertise age-restricted products, and phone carriers don't allow texts that promote tobacco or vape products, so your automated texts stay about the machine and the location, never the product. We set the templates up that way from the start. Compliance with your state and local rules is on you and your counsel.

Yes. We turn your location agreement into an e-sign template with the business name, address, machine count, commission rate, and term filled in from the record. You send it by text from the app, they sign on their phone, and the signed PDF is stored on the location.

Put a QR decal on each machine. A customer scans it, texts what happened, and a refund ticket opens on your board tagged to that machine's location. They get an instant "we'll make it right" text; you decide how to refund (Venmo, cash with the attendant, or a free item next visit) and close the ticket. You also see which machines generate the most complaints.

Every location keeps its commission rate on the record, and you get a reminder on your schedule (monthly or quarterly) to send statements and pay out. CRM Basket doesn't calculate commission from sales, since that data lives with your telemetry provider, but "what's our deal again?" is always a one-second answer.

You get a local business number that rings your cell and handles texting. Missed-call text-back works on that number. You can forward your existing number to it, so the number on your machines keeps working, and your cell stays private.

You mostly don't have to. The text-back, the pipeline nudges, the check-ins, the renewal reminders, and the review requests run on their own. When someone replies, it shows up in the app like a text message, and you answer between stops.

You're billed $97/month or $970/year, whichever you chose. Cancel before day 14 and you pay nothing for the suite. With the RESTOCK code, your first month after the trial is free too. The Launch Kit, if you added it, is charged once at checkout and we start building right away.

No reader. Install the CRM Basket app on your iPhone or Android, enter the amount, and the customer taps their contactless card, Apple Pay, or Google Pay against your phone. It's for your business sales, like machine sales, service invoices, and breakroom add-ons. Your machines keep using their own card readers.

Yes. That's the Full Implementation, a one-time setup fee from $5,500 depending on how many machines and service lines you run. We build your website, business number, pipelines, e-sign agreements, QR decals, and every location record from your spreadsheet, then train you and your drivers on the app. Book a 20-minute call and you'll have a quote the same day.

Yes. Export it from a spreadsheet or your telemetry portal and we'll import it during setup, with machine count, commission, restock days, and agreement dates on each one, so check-ins and renewal reminders start right away.

Eric Stewart. He ran his own ATM route in New York's Hudson Valley, placing machines in the same delis, bars, gyms, and laundromats vending operators work with, and still rents ATMs for events. CRM Basket is the office he wished he'd had on the route. When you book the walkthrough call, that's who you get.