Questions authors ask.
What's the difference between Starter and Full Suite?
Starter is your author platform online: the website, the reader list, newsletters, and the launch and review sequences. Full Suite adds the in-person and on-the-phone side: a business phone number with texting, the "text JOIN" signup readers use at events, Tap to Pay for signings and markets, and the appearances calendar. If you do events or sell books face to face, you want Full Suite.
Are texts and emails included, or extra?
Every plan includes a monthly usage credit ($5 Starter, $15 Full Suite, $40 Studio) that covers a normal month for most authors: a weekly newsletter to a couple thousand readers, plus a few hundred texts on Full Suite. If you go past it, usage is billed at published rates, about 2¢ per text and $1.50 per 1,000 emails, so a big launch month costs a few dollars more, not a new tier.
I already have a website. Do I have to move it?
No. We can connect the reader list, booking link, and shop to the site you have. If you'd like the site rebuilt as part of the Launch Kit, that's included at no extra cost.
I sell on Amazon. Does this replace that?
No. Your buy buttons can point to Amazon, Bookshop, IngramSpark, or your own shop. The suite's job is the reader relationship: the list, the emails, the reviews, the events.
I'm not technical. Will I be able to use it?
You'll mostly do two things: write a letter to readers and set a launch date. Everything else is already built. The walkthrough call covers both, and support is a real person.
Can I switch plans later?
Yes, from inside your account, any time. Moving up keeps everything you've built and switches on the extra features. Moving down keeps your site, list, and emails; the phone number and calendar just pause.
What happens after the free trial?
You're billed for the plan you chose, monthly or yearly. Starter's trial is 14 days; Full Suite and Studio are 30 days. If you added the Launch Kit, it's charged once at checkout and setup starts right away. Cancel before the trial ends and you pay nothing for the subscription.
How does Tap to Pay work? Do I need a card reader?
No reader. Install the CRM Basket app on your iPhone or Android, enter the amount, and the buyer taps their contactless card, Apple Pay, or Google Pay against your phone. Payouts go to your bank; standard processing fees apply. Available on Full Suite and Studio.
Can I bring my existing reader list?
Yes. Export it from Mailchimp, Substack, Kit, or a spreadsheet and import it in a couple of clicks, or we'll do it for you as part of the Launch Kit or Studio.
Do you write my emails for me?
Every plan comes with a welcome series, a launch sequence, and a review request already written; you drop in your book title and links. With the Launch Kit we rewrite them with you, in your voice. Ongoing letters to readers are yours to write; that's the part readers actually want from you.
